CONFIRM PERSONAL INFO

The day before your delivery, a customer service representative will call you from 954.379.8587 to verify the following:

Your Name, Delivery Date, Address, Contact Number (for day of delivery), and the Merchandise to be delivered.

WHO WILL BE THERE?

It is important that someone will be home at the time of delivery or your delivery may be canceled. If you can’t be there, please make sure you call customer service and give us the name and number of someone (18+ years old) who can be there to sign for the merchandise.

DOES IT FIT?

Please measure any elevators, stairs, doors, etc to help us deliver your new furniture safely and without damage. If it doesn’t fit, you may have to pay a fee! Also, please have the area cleared for us before we arrive. We work with some heavy boxes!


IMPORTANT INFORMATION

All new financed accounts must be delivered.

No returns on electronics if they are out of the box. For defective items see our warranty page for more details.

If you need to reschedule your delivery, please notify our customer service department by 1:00pm the day before your scheduled delivery. If you do not notify us by then or if you are not there at the time of delivery, a $39.95 redelivery charge will apply. If you decide to cancel your purchase, you must notify customer service by 1:00pm the day before your scheduled delivery date or there will be a cancellation/re-stocking fee equal to the delivery charge on your invoice. Customer satisfaction guaranteed within 3 days of delivery.

DELIVERY FEES

$400 or less – $39.95
$600 or less – $59.95
$800 or less – $79.95
Over $800 – $99.95

Outside Delivery Area – $159.95 (Florida Keys & Outlying Cities Near County Lines)

KEYS DELIVERY INFO


PICKUP LOCATION

(Pickup Location excludes Florida City and Cutler Bay stores)

PICKUP HOURS

Monday-Friday: 9am – 7pm
Saturday: 8am – 4pm
Sunday: CLOSED


PICKUP ADDRESS

Badcock Distribution Center
1521 W. Copans Rd. Suite 107
Pompano Beach, FL 33064
954.379.8587