Two (2) days before your scheduled delivery, you will be contacted via text message to confirm your delivery. You must respond by 7:00 am the day before your delivery to receive your delivery as scheduled. If you need to reschedule, please call customer service at 888.616.6673.
It is important that someone will be home at the time of delivery or your delivery may be canceled. If you can’t be there, please make sure you call customer service and give us the name and number of someone (18+ years old) who can be there to sign for the merchandise.
Please measure any elevators, stairs, doors, etc to help us deliver your new furniture safely and without damage. If it doesn’t fit, you may have to pay a fee! Our delivery personnel will not bring merchandise up more than 3 floors without an elevator. Also, please have the area cleared for us before we arrive. We work with some heavy boxes!
For Drop-off delivery, your items will be dropped off inside your residence. (Assembly Requiered), If the residence is not on the ground floor and stairs are involved, the full delivery and set up is required.
You must complete the check-in process before we are able to bring your merchandise to the loading dock. Please have your ID and Customer Invoice. For further information regarding your pick-up, please refer to our Customer Pick Up Guidelines
Monday-Friday: 8:00am – 6:30pm
Saturday: 8:00am – 5:30pm
Badcock Distribution Center
1521 W. Copans Rd. Suite 107
Pompano Beach, FL 33064
954.379.8587