The day before your delivery, a customer service representative will call you from 954.425.7500 to verify the following:
Your Name, Delivery Date, Address, Contact Number (for day of delivery), and the Merchandise to be delivered.
It is important that someone will be home at the time of delivery or your delivery may be canceled. If you can’t be there, please make sure you call customer service and give us the name and number of someone (18+ years old) who can be there to sign for the merchandise.
Please measure any elevators, stairs, doors, etc to help us deliver your new furniture safely and without damage. If it doesn’t fit, you may have to pay a fee! Our delivery personnel will not bring merchandise up more than 3 floors without elevator. Also, please have the area cleared for us before we arrive. We work with some heavy boxes!
All new financed accounts must be delivered.
No returns on electronics if they are out of the box. For defective items see our warranty page for more details.
For web sales, our sales team will contact you within 24 hours of your purchase or the next business day. Delivery will be scheduled within 3-10 days of purchase.
Our delivery personnel will not bring merchandise up more than 3 flights of stairs, for buildings that do not have use of elevator.
If you need to reschedule your delivery, please notify our customer service department by 1:00pm the day before your scheduled delivery. If you do not notify us by then or if you are not there at the time of delivery, a $39.95 redelivery charge will apply. If you decide to cancel your purchase, you must notify customer service by 1:00pm the day before your scheduled delivery date or there will be a cancellation/re-stocking fee equal to the delivery charge on your invoice.
Customer satisfaction: Furniture must be inspected at the time of delivery for any problems or damages. Customer will be required to sign off stating that "the merchandise was received correctly". If for some reason there is an issue, the delivery men will have customer service call customer immediately to verify the problem. Any concealed damage must be reported to customer service within 24 hours.
Customer must complete the check in process before we are able to bring your merchandise to the loading dock. Must Present Valid ID and Customer Invoice.
If you choose to pickup you will be required to sign our Merchandise Pickup Waiver
Monday-Friday: 8am – 7pm
Saturday: 8am – 4pm
Badcock Distribution Center
1521 W. Copans Rd. Suite 107
Pompano Beach, FL 33064