Delivery & Pick-Up Guidelines
CONFIRM YOUR DELIVERY
Two (2) days before your scheduled delivery, you will be contacted via text message to confirm your delivery. You must respond by 7:00 am the day before your delivery to receive your delivery as scheduled. If you need to reschedule, please call customer service at 888.616.6673.
WHO WILL BE THERE?
It is important that someone will be home at the time of delivery or your delivery may be canceled. If you can’t be there, please make sure you call customer service and give us the name and number of someone (18+ years old) who can be there to sign for the merchandise.
DOES IT FIT?
Please measure any elevators, stairs, doors, etc to help us deliver your new furniture safely and without damage. If it doesn’t fit, you may have to pay a fee! Our delivery personnel will not bring merchandise up more than 3 floors without an elevator. Also, please have the area cleared for us before we arrive. We work with some heavy boxes!
IMPORTANT INFORMATION
- For our In-Home Delivery option, full assembly of your items is included. Please make sure to remove old items from the desired space. Our delivery personnel does not remove old items.
- All new financed accounts must be delivered.
- No returns on electronics if they are out of the box. For defective items see our warranty pagefor more details.
- For web sales, our sales team will contact you within 24 hours of your purchase or the next business day. Delivery will be scheduled within 3-10 days of purchase.
- Our delivery personnel will not bring merchandise up more than 3 flights of stairs, for buildings that do not have use of the elevator.
Important Delivery Procedures:
- Two (2) days before your scheduled delivery date, you will be contacted via text message to confirm your delivery date with a Yes or No response request. Please respond to this with a Yes/No as soon as possible. If you reply Yes, there is nothing further for you to do. If you reply No, as in you do not want your delivery that day, you will need to contact customer service to reschedule your delivery. Customers who have not responded via text with a Yes or No answer by 7:00 am the day before their scheduled delivery, WILL NOT receive their delivery and will need to contact customer service at 888.616.6673 to reschedule.
- One (1) day before your delivery at approximately 10:00 AM you will receive a text message with an estimated 4 hour time frame for your next day delivery. You will also be sent a link, via text message, to view your delivery truck in real time, therefore enabling you to track your delivery. The delivery drivers will send a text message from the stop before you to alert you they are on their way to your residence.
- If someone 18 years or older is not present to sign and approve delivery or you miss your scheduled delivery,a $59.95 re-delivery fee will apply.
- Customer satisfaction: Furniture must be inspected at the time of delivery for any problems or damages. Customers will be required to sign off stating that "the merchandise was received correctly". If for some reason there is an issue, the delivery men will have customer service call customers immediately to verify the problem. Any concealed damage must be reported to customer service within 24 hours. Please refer to Badcock's Policies and Procedures for more information regarding your delivery.
DELIVERY FEES
UP TO $400.....$59.95
$401 - $700.....$79.95
$701 - $1000.....$119.95
$1001 - $2000.....$159.95
$2001 - $3000.....$199.95
$3001 - $4000.....$249.95
$4001 - AND UP.....$299.95
PICKUP INFO
You must complete the check-in process before we are able to bring your merchandise to the loading dock. Please have your ID and Customer Invoice. For further information regarding your pick-up, please refer to our Customer Pick Up Guidelines
PICKUP HOURS
Monday-Friday: 7:30am – 6:30pm
Saturday: 8am – 5:30pm
Sunday: CLOSED
PICKUP ADDRESS
Badcock Distribution Center
1521 W. Copans Rd. Suite 107
Pompano Beach, FL 33064
954.379.8587
