Delivery & Pick-Up Guidelines
CONFIRM PERSONAL INFO
The day before your delivery, a customer service representative will call you from 954.425.7500 to verify the following: Your Name, Delivery Date, Address, Contact Number (for the day of delivery), and the Merchandise to be delivered.
WHO WILL BE THERE?
It is important that someone will be home at the time of delivery or your delivery may be canceled. If you can’t be there, please make sure you call customer service and give us the name and number of someone (18+ years old) who can be there to sign for the merchandise.
DOES IT FIT?
Please measure any elevators, stairs, doors, etc to help us deliver your new furniture safely and without damage. If it doesn’t fit, you may have to pay a fee! Our delivery personnel will not bring merchandise up more than 3 floors without an elevator. Also, please have the area cleared for us before we arrive. We work with some heavy boxes!
IMPORTANT INFORMATION
In an effort to keep person to person contact to a minimum, we are currently only offering Free Express Delivery. Your order will be delivered curbside or to your first floor location. Items will be left in the packaging.
Our In-Home Delivery will resume once restrictions have been lifted. In-Home Delivery includes the full set up of your items. Please make sure to remove old items from the desired space. Our delivery personnel does not remove old items.
All new financed accounts must be delivered.
No returns on electronics if they are out of the box. For defective items see our warranty page for more details.
For web sales, our sales team will contact you within 24 hours of your purchase or the next business day. Delivery will be scheduled within 3-10 days of purchase.
Our delivery personnel will not bring merchandise up more than 3 flights of stairs, for buildings that do not have use of the elevator.
If you need to reschedule your delivery, please notify our customer service department by calling 954.425.7500 no later than 1:00 pm the day before your scheduled delivery. If you do not notify us by then or if you are not there at the time of delivery, a $39.95 re-delivery charge will apply. If you decide to cancel your purchase, you must notify customer service by 1:00 pm the day before your scheduled delivery date or there will be a cancellation/re-stocking fee equal to the delivery charge on your invoice.
Customer satisfaction: Furniture must be inspected at the time of delivery for any problems or damages. Customers will be required to sign off stating that "the merchandise was received correctly". If for some reason there is an issue, the delivery men will have customer service call customers immediately to verify the problem. Any concealed damage must be reported to customer service within 24 hours. Please refer to Badcock's Policies and Procedures for more information regarding your delivery.
DELIVERY FEES
UP TO $399.95.....$39.95
$400 - $699.95.....$59.95
$700 - $999.95.....$79.95
$1000 - $1999.95.....$99.95
$2000 - $2999.95.....$139.95
$3000 - $3999.95.....$159.95
$4000 - $4999.95.....$179.95
$5000 - AND UP.....$199.95
Outside Delivery Area – $159.95
Vero Beach - $199.95
PICKUP INFO
You must complete the check-in process before we are able to bring your merchandise to the loading dock. Please have your ID and Customer Invoice. For further information regarding your pick-up, please refer to our Customer Pick Up Guidelines
PICKUP HOURS
Monday-Friday: 8am – 6:30pm
Saturday: 8am – 5:30pm
Sunday: CLOSED
PICKUP ADDRESS
Badcock Distribution Center
1521 W. Copans Rd. Suite 107
Pompano Beach, FL 33064
954.379.8587
