Not happy with your purchase? We make the return and exchange process as easy as possible. No hair-pulling, guaranteed! Below you will find some information on our return & exchange policies.
Customer Satisfaction: Furniture must be inspected at the time of delivery for any problems or damages. Customer will be required to sign off stating that "the merchandise was received correctly". If for some reason there is an issue, the delivery men will have customer service call customer immediately while they remain on the premises to verify the problem. Any concealed damage must be reported to customer service within 24 hours.
Merchandise returns are granted up to 5 days of purchase. If customer re-selects they are subject to a 10% restocking fee and delivery charge will be credited. If customers does not re-select they will be subject to a 20% restocking fee and delivery charge will not be credited. No returns after 5 days. NO returns on electronics or appliances unless defective.
Bedding and linens are non-refundable and cannot be exchanged.
If you need to reschedule your delivery, please notify our customer service department by 1:00pm the day before your scheduled delivery. If you do not notify us by then or if you are not there at the time of delivery, a $39.95 redelivery charge will apply. If you cannot be there for your delivery, you may have someone else at least 18 years of age to sign for the merchandise.
If you decide to cancel your purchase, you must notify customer service by 1:00pm the day before your scheduled delivery date or there will be a cancellation/re-stocking fee equal to the delivery charge on your invoice.
All merchandise has up to a 1-year manufacturer’s warranty against defect (not normal wear and tear).
This excludes Appliances and Electronics as they vary. If there is a manufacture defect within the first year, Badcock will repair at no charge or exchange if the item cannot be repaired.
For information regarding your extended warranty coverage click here.
If something arrives damaged, or if parts are missing, please notify us right away. We will help you get needed replacements as quickly as possible. You have up to 24 hours to inspect your merchandise to guarantee a full refund (due to damaged/missing parts).
If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. If your furniture arrives damaged, our delivery personnel will notify customer service immediately.
If you signed for your delivery and discover any concealed damage or missing parts, please contact customer service right away at 1.888.616.6673. You have 24 hours to report any issues regarding your furniture.