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Not happy with your purchase? We make the return and exchange process as easy as possible. No hair-pulling, guaranteed! Below you will find some information on our return & exchange policies.
CANCELLATIONS: If you decide to cancel your purchase, you need to notify our Customer Service Department by 1:00 pm the day before your scheduled delivery date to avoid a cancellation fee equal to the delivery fee.
CUSTOMER SATISFACTION: Furniture must be inspected at the time of delivery for any problems or damages. Customers will be required to sign off stating that "the merchandise was received correctly". If for some reason there is an issue, the delivery men will have customer service call you immediately while they remain on the premises to verify the problem. Any concealed damage must be reported to customer service within 24 hours.
PROPERTY DAMAGE: Any damage to your property at the time of delivery must be shown to the delivery men before they leave. The delivery men will then document the issue by taking photos and submitting them to Customer Service. A representative will then call you while the delivery men are still there to discuss a resolution.
RESELECTION POLICY: For any reason other than damages or defects, a one-time merchandise reselection for equal or greater value is allowed for up to 3 days after delivery or within 3 days of pick up. The reselection and exchanged pick-up/delivery must occur immediately after contacting Customer Service. A 10% restocking fee will be applied to all returned merchandise and a redelivery fee equal to the delivery charge will be charged.
RETURN POLICY: If a customer wants to return part or all of their merchandise for any reason other than damages or defects, they must contact Customer Service within 3 days after delivery and arrange for immediate pick up of merchandise being returned. The delivery charge will not be credited and a 15% Re-Stocking Fee will be applied to all returned merchandise. Merchandise must be in perfect condition. For Wells accounts, the customer must pay all charges up front before any exchanges or returns are scheduled. *No Returns on Bedding. Only Reselection if qualified (see below).
BEDDING POLICY: A one-time 30-day comfort reselection of equal or greater value will be allowed if a mattress encasement or mattress protector was purchased at the time of sale. If a protective covering was not purchased at the time of sale there will be NO Reselection. One reselection per customer is permitted. A fee of $99.95 will apply for the exchange and redelivery of the bedding. Must be clean, stain-free and must have "The Law Tag" on it for an eligible return. No Refunds, Reselection only. NOTE: If a protective covering was not purchased at the time of sale there will be NO Reselection. However the manufacturer's warranty will still apply.
WELLS FARGO ACCOUNTS: Customer must pay all charges up front before merchandise is picked up or returned.
All new merchandise including clearance has up to a 1-year manufacturer's warranty against defects (not normal wear and tear). If there is a manufacture defect within the first year, Badcock will repair at no charge or exchange if the item cannot be repaired. This excludes Appliance and Electronics as their manufacture's warranties vary. Please note, all "As-is" Furniture, Appliances and Electronics have a 60-day warranty.
For information regarding your extended warranty coverage click here.
If something arrives damaged, or if parts are missing, please notify us right away. We will help you get needed replacements as quickly as possible. You have up to 24 hours to inspect your merchandise to guarantee a full refund (due to damaged/missing parts).
If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. If your furniture arrives damaged, our delivery personnel will notify customer service immediately.
If you signed for your delivery and discover any concealed damage or missing parts, please contact customer service right away at 1.888.616.6673. You have 24 hours to report any issues regarding your furniture.