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Extended Warranty Info

    REMINDERS

  • Keep your sales receipt and a copy of your protection plan.
  • Warranty only applies to the damaged item, not on matching pieces that are unharmed.
  • As soon as a spill or damage occurs, be sure to report it within 30 days.
  • Please do not attempt to clean the stain, you may make it worse!
  • Notify us by calling 888-616-6673.


PROTECTION PLANS TOPICS




Accidents happen! Protect your furniture with Badcock’s 3 year furniture protection plan for all of your fabric and leather purchases. When you need service, we dispatch a customer care specialist to your home. If we can’t repair it, we’ll replace your damaged piece.

As soon as a spill or damage occurs, be sure to report it within 30 days. Once we send a technician over to help, we may replace all or part of the affected area or the piece of furniture. Dye lots vary and furniture may fade over time, so our replacements may not be an exact match to the non-replaced areas.

If the damaged item is not available, we may offer a store credit that is mutually agreed upon. This store credit will settle your claim. Furniture must be reselected within 60 days or your claim will become null and void.

Warranty only applies to the damaged item, not on matching pieces that are unharmed.
Furniture protection expires if stained or damaged furniture requires replacement or if furniture is taken out of service area. (Palm Beach, Broward, Dade, Martin, or Monroe counties)

Please do not attempt to clean the stain, you may make it worse! If you can’t help yourself, make sure you follow the specific instructions given to you by either Badcock or the manufacturer.

COVERED STAINS AND DAMAGES

  • Human & pet bodily fluids
  • Food and Beverage
  • Paint and Dye
  • Nail Polish
  • Cooking Grease and Oil
  • Ballpoint Ink Stains**
  • Grass and Mud
  • Accidental Burns
  • Punctures, Rips, and Cuts***

*Excludes perspiration, hair and body oil
**Excludes markers. Ink stains not covered for fabric.
***Excludes seam separation, leather peeling/cracking

Prevent any damages to your furniture by maintaining it. Click here for some tips on how to maintain your furniture!

STAINS AND DAMAGES NOT COVERED

  • Furniture used for rental, commercial, or institutional purpose
  • Multiple or accumulated damages
  • Mold or mildew
  • Color loss or damage from cleaning products*
  • Fire, smoke, or natural disasters
  • Furniture infestation
  • Theft or vandalism
  • Damage while furniture is being moved or in storage**
  • Normal soiling from everyday use***
  • Peeling, cracking, or bubbling caused by improper maintenance

*Stains or damage, including color loss or color change, caused by cleaning methods other than those recommended by the manufacturer or Badcock or prolonged exposure to direct sunlight.
**Stains or damage that occurs while furniture is in storage, or being moved to or from storage, or between residences, or by independent contractors.
***Stains or damage caused by normal soiling from everyday use or a stain/soil buildup over time including body, hair, or suntan oils (signs of soiling include, but are not limited to, darkened areas where the head, arms, and legs come in contact with the upholstery).

 

Appliances and Electronics Warranty

The extended service contract applies to the merchandise on which an extended contract has been purchased on the account.

This contract does not include service (either parts or labor) necessitated by improper or negligent use of the product(s), such as leaving a product outside exposed to the elements, or by natural causes such as: flood, tornado, earthquake, or other acts of God. It does not cover knobs, cabinetry, trim parts, antennas, needles, glass bulbs, batteries, remote control units, other consumable items, head cleaning and rodent/insect infestation.

If you purchased a “Carry-in” contract, to obtain repairs you must bring your merchandise to the nearest location of Badcock’s Economy Furniture Store, Inc. If you purchased an “In-home” contract, please call the nearest location of Badcock’s Economy Furniture Store, Inc. to request a service repair.

Badcock’s Economy Furniture Store, Inc. will not make any reimbursements or cash outlays for labor or parts, except to persons or companies previously authorized to perform such services. You must present your sales ticket when making any claim.

The extended service contract commences on the date of delivery and continues for a period of 48 months as listed on page one of the contract. Consult the manufacturer’s product warranty to ascertain how long it lasts and what it covers. This Extended Service Contract is inclusive of the manufacturer’s product warranty.

This service contract is deemed fulfilled if the item is replaced, and the coverage provided under this service contract shall not be transferable to any replaced product. In the event the contract is cancelled by Badcock Economy Furniture Store Inc., return of premium shall be based upon 100 percent of the unearned pro-rata premium, less any claims that may have been paid. If the purchaser wishes to cancel this contract, it must be done in writing and return of the premium shall be based upon 100 percent of the unearned pro-rata premium less any paid out claims.

Badcock’s Economy Furniture Store, Inc. makes no claims as to the renewability of the Extended Service Protection. Any Renewal, if granted, will be priced at an appropriate rate based upon the age and condition of the merchandise at the time of renewal.

Warranty is only valid in service area (Palm Beach, Broward, Dade, Martin, or Monroe counties). If the item is moved out of service area, warranty becomes null and void.

To the extent permitted by law, Badcock’s Economy Furniture Store, Inc. disclaims liability for any incidental or consequential damages.