Availability - Learn More
AVAILABILITY TOPICS
Please read below for more information regarding delivery and pick-up options!
Where does Badcock deliver?
We deliver to Broward, Dade and Palm Beach County areas in South Florida. Surrounding areas such as Port St. Lucie and Martin county are considered “Outside of delivery area” and are subject to higher delivery fees. Check Our Delivery Area.
What is Curbside Delivery?
Your items will be dropped off outside or at the first entry point of your home as long as you are on the first floor. Our delivery crew will not be able to bring your items up any flights of stairs. However, we will leave the items as close as we can to the stairs or elevator. Your items will be left in the packaging. Assembly required. Someone 18 years are older must be present to sign for the delivery. Any concealed damages must be reported to our customer service center within 24 hours via email [email protected] or phone 888.616.6673. *Excludes the Florida Keys
What are the Full service delivery rates to my area?
Your delivery charge depends on your total purchase price (exclusive of product warranties). Refer to the pricing below to determine your delivery fee:
- CURBSIDE.................$39.95
- UP TO $400..............$69.95
- $401 - $700..............$99.95
- $701 - $1000..........$129.95
- $1001 - $2000........$169.95
- $2001 - $3000........$199.95
- $3001 - $4000........$249.95
- $4001 - AND UP....$299.95
When can I expect my delivery for an online purchase?
For All in stock items, your item will be scheduled for delivery the next available day. If that day is not convenient you may choose your day. Typically, your furniture should be delivered within 2-7 business days.
How does my delivery get scheduled for an online purchase?
Our web sales team will contact you within 24 hours or the next business day to confirm the details of your sale and schedule your delivery. Merchandise is not reserved until delivery is scheduled.
Will I be contacted regarding my delivery?
Yes. You will be contacted via text message to confirm your delivery two days prior to your scheduled delivery date. The day before your scheduled delivery you will receive a text message with your 4 hour time frame for arrival. If you cannot be contacted, please call customer service at 888.616.6673 and verify your information the day before delivery.
What if I can’t be there for my delivery?
You must confirm that someone will be home at the time of delivery. If you cannot be there, give us the name and phone number of someone that can be there to sign for the merchandise. (Person must be at least 18 years of age.) Failure to do so will result in a cancellation of delivery and a re-delivery fee of $59.95.
Something came up and now I can’t be there for my delivery. Can I change my delivery date?
Yes. You must notify our customer service department by 7:00 am the day before your scheduled delivery or a $59.95 re-delivery charge will apply.
Will you assemble my furniture?
If you selected our full in-home delivery service, full assembly and set up is included along with the removal of any packaging materials. However, we do not wall mount mirrors, pictures or televisions. Items picked up at our warehouse may require assembly. Please have the space clear for our delivery personnel.
Will you remove my old furniture?
We are sorry, but we do not provide this service. Our delivery trucks do not have extra room while they are on delivery routes (not because we don’t want to help).
What if my merchandise arrives damaged?
If your furniture arrives damaged, our delivery personnel will have customer service call you before they leave the premises, to set up a resolution.
What if an item does not fit?
Please measure your space prior to delivery! Make sure your merchandise will be able to fit through any elevators, stairs, doors, etc. If an item doesn’t fit, a re-stocking fee may apply.
Can I pick up my order?
Yes, please change your status to pick-up at the top of the cart page. You will then be given available pick-up locations to choose from. All pick-ups must submit a copy of their Valid ID before your pick-up can be confirmed.
What is your Return/Exchange Policy?
Please visit our Return/Exchange topics page for all important information regarding this topic.
