Click one of the topics below for a list of common questions. If you do not find the answers you are looking for, feel free to contact us for more info.

 

FAQ Topics

GENERAL

Can I apply for credit over the internet?
Yes. Click Here to visit our credit application page.

Can I get credit even if I don’t have credit established?
Yes. When we say “No credit refused,” we mean it!

Can I pay my bill at the store?
Yes. You can make payments at your local Badcock store or over the phone. Please visit our payment options page for contacts. You can also find information regarding your finance account on the Finance Disclosure form given to you at the time of purchase.

When are my payments due?
Payments are due on the 4th of every month.

Can you help me plan and design rooms?
Our sales associates are able to assist you with basic room design.

What is your return policy?
We guarantee customer satisfaction within 3 days of delivery or your money back! To view our full return policy please visit our Returns page.

What are your regular business hours?
Showrooms:
Monday through Friday from 10:00am – 8:00pm
Saturday from 10:00am – 7:00pm
Sunday from 12:00am – 6:00pm

Customer Service:
Monday – Friday: 9:00am – 7:00pm
Saturday: 8:00am – 4:00pm
Sunday: CLOSED

Corporate Office:
Monday – Friday: 9:00am – 5:00pm
Saturday – Sunday: CLOSED

Do you offer layaway?
Yes. We offer free layaway for up for 90 days. Visit our Layaway page for more details on layaway options.

I need to change my address. Can I do this online?
No. Please contact your local store for any personal information changes. If you have not received your delivery, call Customer Service at 1.888.616.6673, and we will be able to assist you.

How can I make changes to my order?
You can cancel or change your order prior to delivery by contacting your sales associate or the showroom where your purchase was made. Please cancel at least 24 hours prior to delivery.

DELIVERY & PICKUP

Where does Badcock deliver?
We deliver to Broward, Dade and Palm Beach County areas in South Florida. Surrounding areas such as Port St. Lucie and Martin county are considered “Outside of delivery area” and are subject to higher delivery fees.

What are the delivery rates to my area?
Your delivery charge depends on your total purchase price.
For purchases of $400 or less – $39.95
$401-600 – $59.95
$601-800 – $79.95
$800+ – $99.95

Outside of delivery area – $159.95 (Excluding the Keys)

Do you deliver to the Keys?
Yes! Delivery fees vary depending upon your delivery area.
Key Largo & Tavernier – $119.95
Islamorada & Key Colony Beach – $159.95
Marathon & Big Pine Key – $199.95
Summerland Key – $249.95
Key West – $299.95

How can I check my delivery status?
Call 1.888.616.6673

Will I be contacted regarding my delivery?
Yes. The day before your delivery one of our customer representatives will contact you and schedule a 4-hour window for your delivery. Our representative will then verify your delivery date, name, delivery address, contact phone number, and the merchandise to be delivered. If you cannot be contacted, please call customer service and verify your information the day before delivery.

What if I can’t be there for my delivery?
You must confirm that someone will be home at the time of delivery. If you cannot be there, give us the name and phone number of someone that can be there to sign for the merchandise. (Person must be at least 18 years of age.) Failure to do so will result in a cancellation of delivery and a re-delivery fee of $39.95.

Something came up and now I can’t be there for my delivery. Can I change my delivery date?
Yes. You must notify the store of any change or cancellations at least 24 hours in advance or there will be a re-stocking fee.

How long will it take to receive my order?
If you live in our regular delivery area and all your items are in stock, we can deliver the next day in most cases. If you live outside our regular delivery area, please contact your store for more information.

Will you assemble my furniture?
Yes. Delivery in our regular delivery area will include assembly and set up along with the removal of any packaging materials. However, we do not wall mount mirrors, pictures or televisions. Items picked up at our warehouse may require assembly.

Will you remove my old furniture?
We are sorry, but we do not provide this service. Our delivery trucks do not have extra room while they are on delivery routes (not because we don’t want to help).

What if my merchandise arrives damaged?
If your furniture arrives damaged, write “Furniture Damaged” when you sign for delivery even if it appears only slightly damaged. Then be sure to notify us by calling 1.888.616.6673.

What if an item does not fit?
Please measure your space prior to delivery! Make sure your merchandise will be able to fit through any elevators, stairs, doors, etc. If an item doesn’t fit, a re-stocking fee will apply.

Can I pick up my order?
For existing accounts, items can be picked up at our Pompano Distribution Center located at 1521 West Copans Road, Suite 98, Pompano Beach, FL 33064. All new accounts must be delivered. Small items such as lamps and accessories may be picked up at your local Badcock store.

What are your pickup hours?
You can pick up your items from our Distribution Center on Monday through Friday from 9:00am to 7:00pm or on Saturday from 8:00am to 4:00pm. Our pickup center is closed on Sundays.

WARRANTY

Does your furniture come with a manufacturer warranty?
Yes. All of our furniture products come with a 1 year manufacturer warranty which covers any manufacturer defects.

Does Badcock offer a protection plan?
Yes. We offer a 3 year furniture protection plan for all of our furniture products.

How much does the furniture protection plan cost?
The cost of the furniture protection plan is dependent upon the furniture you purchased. For example, the protection plan for a leather sectional would cost more than a plan for a fabric recliner. Call your local store for more details.

What is covered under Badcock’s protection plan?
Check out our Furniture Protection page for more details on Badcock’s warranty coverage.

What do I do if I need service?
Call our Customer Service Department at 1.888.616.6673. Someone will be able to assist you Monday through Friday from 9:00am – 7:00pm and Saturday from 8:00am – 4:00pm. You may also email us at [email protected] and one of our customer service representatives will contact you within 48 business hours.

How do I order a part?
Contact Customer Service at 1.888.616.6673 or email us at [email protected].

Do you offer a warranty for electronics and appliances?
Most of our electronics and appliances come with a manufacturer warranty, however, the coverage and period varies between each product. We offer a 4 year extended warranty for all appliances and electronics at the time of purchase.

What does the appliances’ and electronics’ extended warranty cover?
Coverage is dependent upon the manufacturer warranty. You may need to contact the manufacturer to find out what is covered (i.e. labor or part replacement.) Click Here for more info.

How much is the warranty for electronics and appliances?
The warranty cost for appliances and electronics is dependent upon the item’s price. Click Here for a detailed breakdown of the warranty price breakdown.