Accidents happen! Protect your furniture with Badcock’s 3 year furniture protection plan for all of your fabric and leather purchases. When you need service, we dispatch a customer care specialist to your home. If we can’t repair it, we’ll replace your damaged piece.

As soon as a spill or damage occurs, be sure to report it within 30 days. Once we send a technician over to help, we may replace all or part of the affected area or the piece of furniture. Dye lots vary and furniture may fade over time, so our replacements may not be an exact match to the non-replaced areas.

If the damaged item is not available, we may offer a store credit that is mutually agreed upon. This store credit will settle your claim. Furniture must be reselected within 60 days or your claim will become null and void.

Warranty only applies to the damaged item, not on matching pieces that are unharmed.
Furniture protection expires if stained or damaged furniture requires replacement or if furniture is taken out of service area. (Palm Beach, Broward, Dade, Martin, or Monroe counties)

Please do not attempt to clean the stain, you may make it worse! If you can’t help yourself, make sure you follow the specific instructions given to you by either Badcock or the manufacturer.

REMINDERS

  • Keep your sales receipt and a copy of your protection plan.
  • Warranty only applies to the damaged item, not on matching pieces that are unharmed.
  • As soon as a spill or damage occurs, be sure to report it within 30 days.
  • Please do not attempt to clean the stain, you may make it worse!
  • Notify us by calling 888-616-6673.

For appliances’ and electronics’ extended warranty information, Click here.

COVERED STAINS AND DAMAGES

  • Human & pet bodily fluids
  • Food and Beverage
  • Paint and Dye
  • Nail Polish
  • Cooking Grease and Oil
  • Ballpoint Ink Stains**
  • Grass and Mud
  • Accidental Burns
  • Punctures, Rips, and Cuts***

*Excludes perspiration, hair and body oil
**Excludes markers. Ink stains not covered for fabric.
***Excludes seam separation, leather peeling/cracking

Prevent any damages to your furniture by maintaining it. Click here for some tips on how to maintain your furniture!

STAINS AND DAMAGES NOT COVERED

  • Furniture used for rental, commercial, or institutional purpose
  • Multiple or accumulated damages
  • Mold or mildew
  • Color loss or damage from cleaning products*
  • Fire, smoke, or natural disasters
  • Furniture infestation
  • Animal beaks, teeth or claws
  • Theft or vandalism
  • Damage while furniture is being moved or in storage**
  • Normal soiling from everyday use***
  • Peeling, cracking, or bubbling caused by improper maintenance

*Stains or damage, including color loss or color change, caused by cleaning methods other than those recommended by the manufacturer or Badcock or prolonged exposure to direct sunlight.
**Stains or damage that occurs while furniture is in storage, or being moved to or from storage, or between residences, or by independent contractors.
***Stains or damage caused by normal soiling from everyday use or a stain/soil buildup over time including body, hair, or suntan oils (signs of soiling include, but are not limited to, darkened areas where the head, arms, and legs come in contact with the upholstery).