RETURNS & EXCHANGES

Returns - Banner

 

Not happy with your purchase? We make the return and exchange process as easy as possible. No hair-pulling, guaranteed! Below you will find some information on our return & exchange policies.

 

Information

GENERAL

If you are unsatisfied for any reason with your purchase, you can return or exchange it within 3 days of delivery or your money back. Returned items must be new and in unused condition. If the return is not related to a defect or damage, your delivery charge will not be credited.

Merchandise returns after 3 days and up to 30 days will be subject to a 10% re-stocking fee and your delivery charge will not be credited if you reselect. If you choose not to reselect you will be subject to a 20% re-stocking fee and your delivery charge will not be credited. NO returns on electronics if they are out of the box, unless defective.

Bedding and linens are non-refundable and cannot be exchanged.

If you need to reschedule your delivery, please notify our customer service department by 1:00pm the day before your scheduled delivery. If you do not notify us by then or if you are not there at the time of delivery, a $39.95 redelivery charge will apply. If you cannot be there for your delivery, you may have someone else at least 18 years of age to sign for the merchandise.

If you decide to cancel your purchase, you must notify customer service by 1:00pm the day before your scheduled delivery date or there will be a cancellation/re-stocking fee equal to the delivery charge on your invoice.

SPECIAL ORDERS

Special orders where custom fabrics or colors are selected are non-refundable. Restocking fees will apply for any special order returns and only store credit will be issued.

If you wish to cancel your special order, it must be prior to production to avoid charges. Custom products cannot be returned because our suppliers cannot take them back. If you refuse delivery after shipping, please keep in mind that your purchase will be subject to the return policy and specific manufacturer rules.

Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges.

DAMAGE & MISSING PARTS

If something arrives damaged, or if parts are missing, please notify us right away. We will help you get needed replacements as quickly as possible. You have up to 3 days to inspect your merchandise to guarantee a full refund (due to damaged/missing parts).

If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. If your furniture arrives damaged, notify us and write “Furniture Damaged” when you sign for delivery even if it appears only slightly damaged.

If you signed for your delivery and discover parts are missing or damaged after the 3 day period, please contact customer service right away at 1.888.616.6673.

If we cannot replace parts, we will send someone to pick up the item and send a replacement once we receive the item. If the you do not want a replacement, the product may be returned as long as it is within the “3 day period.”