RETURNS & EXCHANGES

Returns - Banner

 

Not happy with your purchase? We make the return and exchange process as easy as possible. No hair-pulling, guaranteed! Below you will find some information on our return & exchange policies.

 

Information

GENERAL

If you are unsatisfied for any reason with your purchase, you can return or exchange it within 3 days of delivery or your money back. Returned items must be new and in unused condition. Delivery fees are non-refundable.

Merchandise returns after 3 days and up to 30 days will be subject to a 15% re-stocking fee plus delivery fee. The re-stocking fee is only waived if the merchandise arrives damaged.

Bedding and linens are non-refundable and cannot be exchanged.

There are no returns on electronics if they are out of the box unless defective.

If you want to cancel your order, you must cancel at least 24 hours in advance to avoid any charges. If you cancel your order within 24 hours of delivery, you will be subject to a 10% re-stocking fee. If the order is for a custom item, cancellation must be prior to production or you will be charged.

SPECIAL ORDERS

Special orders where custom fabrics or colors are selected are non-refundable. Restocking fees will apply for any special order returns and only store credit will be issued.

If you wish to cancel your special order, it must be prior to production to avoid charges. Custom products cannot be returned because our suppliers cannot take them back. If you refuse delivery after shipping, please keep in mind that your purchase will be subject to the return policy and specific manufacturer rules.

Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges.

DAMAGE & MISSING PARTS

If something arrives damaged, or if parts are missing, please notify us right away. We will help you get needed replacements as quickly as possible. You have up to 3 days to inspect your merchandise to guarantee a full refund (due to damaged/missing parts).

If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. If your furniture arrives damaged, notify us and write “Furniture Damaged” when you sign for delivery even if it appears only slightly damaged.

If you signed for your delivery and discover parts are missing or damaged after the 3 day period, please contact customer service right away at 1.888.616.6673.

If we cannot replace parts, we will send someone to pick up the item and send a replacement once we receive the item. If the you do not want a replacement, the product may be returned as long as it is within the “3 day period.”